FAQs

WHERE ARE YOUR PRODUCTS FROM?

All of our products are directly from our suppliers in Ghana. Our directors bring the products to the UK personally to ensure all quality standards are met.

 

HOW IS SHIPPING & DELIVERY CALCULATED?

All UK orders including Chapter 2000 are shipped for free.

BO16 Hair Mist and Air Cream Professional Hair Wax will be £2 for the UK.

Delivery for anywhere else in the world will be calculated at checkout.

 

HOW LONG WILL MY PACKAGE TAKE TO COME?

All UK orders are sent with Royal Mail Tracked 48. Your order should be with you 2-3 working days from the day it is dispatched.

BO16 Hair Mist and Air Cream Professional Hair Wax may be shipped with other couriers such as Evri.

 

CAN I TRACK MY PACKAGE?

Yes, you will receive a tracking number once your order has been dispatched. If your package has taken more than 3-7 working days to arrive, please contact us.

 

DO YOU SHIP INTERNATIONALLY?

Yes, we ship worldwide. 

 

HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED?

Orders are processed within 3 working days however this may differ during busier periods. You will be notified when your order has been dispatched.

 

DO YOU OFFER REFUNDS?

No refunds or exchanges. All sales are final.

If you have any issues when you have received your order, please get in touch with us using the details in the Contact Us page.